If you've made the decision to get help with an issue, it couldn't be easier to get started.
We accept referrals from:
- individuals - just contact us direct to arrange an appointment
- other agencies, such as Osprey House
- courts and criminal justice agencies
- business and organisations whose staff are experiencing problems with alcohol, drugs or gambling.
If you would like to refer yourself, all you have to do is contact our Inverness office to register as a client. This can be done a number of ways:
You will be invited to come into the ACI office for a Assessment appointment. This informal meeting is conducted either by our Manager or staff member and will usually last around 45 minutes. This gives you the chance to tell us a bit more about your substance misuse issues as well as your general circumstances. You will also be given relevant information about our service and any other information which may be useful to you. This "triage" process helps us ensure that clients in greatest need see a counsellor as quickly as possible.
When a counsellor becomes available, you will be contacted to arrange your first Counselling appointment on a date & time which are suitable to both you and your counsellor. At your initial counselling appointment, you and your counsellor will discuss the counselling process and identify what you aim to achieve through your counselling. Counselling is a very individual process and the number of sessions undertaken varies from person to person. Counselling sessions usually last around an hour and take place weekly.
All clients are asked to sign a Client Agreement which gives details of various aspects of the counselling process and also asks clients to give as much commitment to their counselling appointments as possible. We ask that clients try to inform the office in advance if they are unable to attend any appointments. However if clients fail to attend several consecutive appointments without contacting us, they may have to be discharged from our client list so that others from our waiting list can get the opportunity to receive support and counselling. Clients removed from our list are free however to return to our service at any time.